As P.P. Group we take health & safety, quality and our commitment to the environment very seriously. This is why we have invested heavily in the management systems we are currently running.
We are continually improving what we do in the QHSE department. We invest heavily both in terms of finance and human resource to make sure that P.P. Plasma is always striving to meet its quality, health and safety and environmental targets. The operations of our QHSE department help develop the brand name of P.P. Plasma, by encouraging and monitoring customer quality-related feedback in real time.
Dedicated QHSE Department
We are continually striving to improve working conditions and produce first class quality throughout the supply chain. For example, P.P. Plasma invested significant resources in research and development of our customer complains procedures, by automating the way all the function of the business record and respond to customer complaints.
Since 2010 we have had continual improvement of QHSE-related KPIs. For example, we introduced a challenging target of 0.72% for customer complaints, which is way below the profiling industry standard. However, we feel that with continued investment in autonomation, human resource and training, this target will be met in the near future.
The endeavour for continued success
The QHSE department is now part of the P.P. culture and all the companies are working and cooperating closely with each other to support this initiative. The department has grown in size at a rapid pace from one person to three over the last year, which underpins the importance of the QHSE department and its activities across the P.P. Group.